Returns & Exchanges

mfpen offers a 14-day return policy from the date of receipt for all unused items in their original packaging with tags attached. We strive to process all returns efficiently to ensure a seamless experience for our global community.

Return Process

• 1.
  Register Your Return

  Access our online return portal using your order number and email address to select the items you wish to send back.

• 2.
  Pack the Items

  Place the items in their original shipping box or a similar protective mailing bag, ensuring all original designer tags remain attached.

• 3.
  Attach the Label

  Print the prepaid shipping label provided via the portal and securely affix it to the outside of your package, covering any previous tracking information.

• 4.
  Drop Off and Refund

  Deliver your package to the nearest authorized drop-off point; your refund will be processed to the original payment method within 10 business days of receipt.