Returns & Exchanges
mfpen offers a 14-day return policy from the date of receipt for all unused items in their original packaging with tags attached. We strive to process all returns efficiently to ensure a seamless experience for our global community.
Return Process
- 1.Register Your Return
Access our online return portal using your order number and email address to select the items you wish to send back.
- 2.Pack the Items
Place the items in their original shipping box or a similar protective mailing bag, ensuring all original designer tags remain attached.
- 3.Attach the Label
Print the prepaid shipping label provided via the portal and securely affix it to the outside of your package, covering any previous tracking information.
- 4.Drop Off and Refund
Deliver your package to the nearest authorized drop-off point; your refund will be processed to the original payment method within 10 business days of receipt.